Privacy Policy

1. Introduction

FENRA Engineering respects the privacy of all website visitors, clients, potential clients, suppliers, contractors, partners, and other individuals who communicate with us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, submit an enquiry, request a quotation, communicate with us, or use our consultancy services.

FENRA Engineering provides professional consultancy services including electrical design, power system design, network design, renewable energy system design, energy audits, feasibility studies, project development, approvals support, and project supervision.

By using our website, submitting information through our contact forms, or communicating with us by email, phone, or other means, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

We may collect personal information directly from you when you voluntarily provide it to us. This may include information submitted through our website, enquiry forms, email communication, phone calls, meetings, project discussions, or service requests.

The types of information we may collect include:

• Full name
• Email address
• Phone number
• Company, organisation, or property name
• Job title or designation
• Address or project location
• Details of your enquiry or requested service
• Project information, drawings, site details, technical documents, photographs, or supporting files
• Information required for preparing quotations, proposals, designs, reports, or approval documents
• Billing, payment, and invoicing details
• Communication records between you and FENRA Engineering
• Any other information you choose to provide to us

3. Technical and Website Usage Information

When you visit fenraengineering.com, we may automatically collect limited technical and usage information. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Time and date of visit
• Time spent on pages
• Referring website or search engine
• General location information based on IP address
• Website performance and error data

This information is used to understand how visitors use our website, improve website performance, maintain security, and enhance user experience.

4. How We Use Your Information

FENRA Engineering may use the information we collect for the following purposes:

• To respond to enquiries submitted through our website
• To communicate with clients, potential clients, suppliers, contractors, and project stakeholders
• To assess service requirements and project scope
• To prepare quotations, proposals, technical submissions, reports, drawings, and project documents
• To provide engineering consultancy, design, advisory, supervision, and project development services
• To support applications, approvals, and submissions to relevant authorities, utility providers, regulators, or other approval bodies
• To arrange meetings, site visits, inspections, or project discussions
• To manage client relationships and maintain internal project records
• To issue invoices, receipts, and payment-related documents
• To comply with legal, regulatory, accounting, tax, contractual, and professional obligations
• To improve our website, services, internal processes, and customer experience
• To protect the rights, property, safety, and security of FENRA Engineering, our clients, and other parties

We will only use your personal information for lawful business purposes connected to our services and operations.

5. Legal Basis for Processing Information

Where applicable, FENRA Engineering may process personal information based on one or more of the following grounds:

• You have provided your consent
• The information is required to respond to your enquiry
• The information is necessary to provide services requested by you
• The information is required to prepare or perform a contract
• The information is necessary for legal, regulatory, tax, accounting, or professional compliance
• The information is required for legitimate business purposes, such as service improvement, project management, record keeping, and communication

6. Project and Technical Information

As an engineering consultancy business, FENRA Engineering may receive project-related information, including drawings, designs, technical data, site photographs, energy consumption data, electrical system details, building information, or other documents.

Such information will be used only for the purpose of assessing, preparing, delivering, or supporting the requested consultancy service. We will take reasonable steps to keep project information confidential and to prevent unauthorised access, misuse, or disclosure.

7. Sharing of Information

FENRA Engineering does not sell, rent, or trade personal information to third parties.

We may share information only where necessary and appropriate, including with:

• Employees, consultants, engineers, advisers, or authorised representatives of FENRA Engineering
• Service providers who support our website, hosting, email, IT systems, accounting, or business operations
• Utility providers, approval authorities, regulators, government agencies, or professional bodies where required for project submissions or compliance
• Contractors, suppliers, or technical specialists involved in a project, where sharing is necessary for service delivery
• Legal, accounting, financial, insurance, or professional advisers
• Law enforcement agencies, courts, regulators, or public authorities where required by law

Where information is shared with third parties, we will take reasonable steps to ensure that it is used only for the intended purpose and handled securely.

8. International Data Transfer

Some of our website, email, cloud storage, or business support systems may be operated by service providers located outside the country where you are based. Where information is transferred or stored internationally, we will take reasonable measures to ensure that your personal information remains protected.

9. Data Security

FENRA Engineering takes reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• Restricted access to personal and project information
• Use of secure email, website, and hosting services where available
• Password protection and access controls
• Internal record management procedures
• Secure storage of project files and documents
• Limiting information access to authorised persons only

However, no method of internet transmission, email communication, or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information and project-related records only for as long as necessary for the purposes described in this Privacy Policy.

This may include retention for:

• Responding to enquiries
• Providing consultancy services
• Managing ongoing and completed projects
• Maintaining business and accounting records
• Meeting contractual obligations
• Complying with legal, tax, regulatory, and professional requirements
• Handling disputes, claims, audits, or compliance matters

When personal information is no longer required, we will take reasonable steps to delete, archive, anonymise, or securely dispose of it.

11. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve functionality, understand visitor behaviour, and improve user experience.

Cookies are small files stored on your device when you visit a website. They may help us:

• Remember user preferences
• Understand which pages are visited most often
• Improve website performance
• Analyse general website traffic
• Maintain website security

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

12. Contact Forms and Enquiries

When you submit a contact form through fenraengineering.com, the information you provide will be used to review your enquiry and respond to you.

Please avoid submitting sensitive personal information unless it is necessary for the service you are requesting. If you submit project documents, drawings, photographs, or other files, you confirm that you have the right to share such information with FENRA Engineering.

13. Email Communication

If you contact us by email, we may retain your email address, message content, attachments, and communication history. This allows us to respond properly, maintain project records, and manage future communication.

Email communication may not always be fully secure. You should avoid sending highly sensitive or confidential information by email unless appropriate security measures are used.

14. Marketing Communication

FENRA Engineering may use your contact information to send service-related updates, project communication, quotations, or responses to enquiries.

We will not send promotional or marketing emails without a proper business reason or your consent where required. You may request to stop receiving non-essential communication from us at any time by contacting info@fenraengineering.com.

15. Your Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing activities
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request information about how your personal data is used
• Raise a complaint with a relevant authority if you believe your privacy rights have been affected

To exercise any of these rights, please contact us at info@fenraengineering.com.

16. Accuracy of Information

You are responsible for ensuring that any personal or project information you provide to FENRA Engineering is accurate, complete, and up to date.

If your information changes, please inform us so that we can update our records where necessary.

17. Third-Party Websites and Links

Our website may include links to third-party websites, platforms, tools, or resources. These websites are not controlled by FENRA Engineering.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. We recommend that you read the privacy policies of any external websites before submitting personal information.

18. Confidentiality

FENRA Engineering understands that consultancy projects may involve confidential business, technical, commercial, or property-related information. We will take reasonable steps to protect confidential information shared with us during enquiries, proposals, and project delivery.

Confidential information may be disclosed only where required for the delivery of services, compliance with legal requirements, approval processes, or with your permission.

19. Children's Privacy

Our website and services are intended for business, professional, and project-related use. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it.

20. Limitation

This Privacy Policy applies only to information collected by FENRA Engineering through our website, communication channels, and service-related activities. It does not apply to third-party websites, platforms, or services that we do not own or control.

21. Changes to This Privacy Policy

FENRA Engineering may update this Privacy Policy from time to time to reflect changes in our services, business operations, website practices, or legal requirements.

The latest version will be published on fenraengineering.com with the updated effective date. Continued use of our website or services after changes are published means that you acknowledge the updated Privacy Policy.

22. Contact Us

FENRA Engineering
Website: fenraengineering.com
Email: info@fenraengineering.com